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Trick Question

Q. How do you avoid unwanted marketing?
A. You can’t. No matter what you do.

Times are tough all around, and many companies have responded to difficult times by tripling their efforts to recruit new customers—by force, if necessary.

I’ve been getting countless robo‑calls, despite being on the no‑call list. I immediately hang up on any recording, but by that time I’ve already …[MORE]

The Taste of the Times

Maybe it’s a sign of aging; maybe it’s a sign of the times. Whatever the reason, I’ve begun to lose patience with the American preoccupation with “improving” food products to the point of tastelessness. It seems that good is never good enough. Manufacturers are always looking to cut their costs and extend the shelf life of their …[MORE]

Right-of-way

Social Contract—an actual or hypothetical agreement among the members of an organized society that defines and limits the rights and duties of each

I thought I’d include this definition because it seems that the meaning is no longer being instilled by parents or schools. The concept of the social contract is dying a slow and painful death.

Recently, I …[MORE]

Unsolicited Opinion

Are you considering a switch to digital television? Have you done so already? Are you as annoyed with the whole thing as some of the rest of us are?

A few months ago, I switched my service to digital. I wasn’t even planning to do that, but some sweet little pixie knocked on my door and outlined a …[MORE]

Customer Disservice

This is likely become a tirade. I’ll do my best to avoid it, to keep the discourse meaningful, but I suspect that it will inevitably erode into nothing but sound and fury.

In recent months, I’ve had a few highly disturbing encounters with corporate customer service representatives. Now I’m not generally a complaining customer. I don’t send …[MORE]